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Our contribution to the UN 2030 Agenda
QUALITY
The careful attention paid to developing and maintaining our services makes them high quality and reliable; together they contribute to increasing the satisfaction and trust our customers place in F2A.
The careful attention paid to developing and maintaining our services makes them high quality and reliable; together they contribute to increasing the satisfaction and trust our customers place in F2A.
When speaking of quality, we refer to:
Professionalism:
availability of skills and professionalism to provide a service of excellence while minimising errors
Time to market:
accuracy and speed when incorporating the adjustments needed to comply with regulatory changes (e.g. compliance, privacy and data security)
Integrating ability:
to customise and integrate the product/service by incorporating customer needs and providing best practices
Flexibility:
high configurability allows us to manage very complex realities
INNOVATION
Innovating to meet the needs of an ever-changing market is a key competitive differentiator for F2A when relating to its customers. Innovation does not end with the creation of tools that help customers work better and improve the user experience (both functionally and technologically). It also concerns the development of products/services that are new in scope and application.
The most relevant strategic initiatives undertaken in the digitisation area include:
Appointment of the CSR Manager:
a new system that can be integrated with the main Business Intelligence engines to make the client's HR more autonomous when analysing personnel data
Digital signature in organisational processes:
the solution for dematerialising documents and automating digital signature and electronic storage processes
Enrichment of mobile functionality:
completely reviewing user interfaces, rewriting them with responsive technology
Co-design:
we dedicate 5 full-time employees (including analysts and developers) to co-design projects with customers